Shipping policy

Shipping & Delivery Policy

At Biofems, we are committed to delivering your essentials safely and efficiently. Please review the details of our shipping process below:

1. Shipping Locations

We deliver across all major cities and towns. Please note that deliveries to remote or rural areas may require additional transit time.

2. Processing Time

All orders are processed and prepared for dispatch within 1–2 business days. Delivery timelines vary based on your destination and will be clearly communicated during checkout.

3. Shipping Charges

Applicable shipping fees are calculated and displayed at checkout before you complete your purchase. Orders meeting specified threshold values may qualify for free delivery.

4. Order Tracking

Once your package has shipped, you will receive a confirmation email containing a tracking number so you can follow the progress of your shipment directly.

5. Potential Delays

While we make every effort to ensure timely delivery, unexpected circumstances—such as extreme weather events, customs clearance, or carrier disruptions—may occasionally cause delays. We will keep you informed should any significant delay affect your order.

Cancellation Policy

1. Order Cancellation by Customer

  • Orders may be canceled at any time before they have shipped. Once an order has been dispatched from our facility, it cannot be canceled.

  • To request a cancellation prior to shipment, please reach out to our customer care team promptly at info@biofems.com with your order number and purchase details.

2. Order Cancellation by Biofems

  • We reserve the right to cancel an order in rare instances, such as unexpected stock unavailability, payment processing issues, or other unforeseen operational circumstances.

  • In the event that Biofems must cancel your order, you will be notified immediately, and a full refund will be issued to your original payment method.

3. Refund Timeline for Cancellations

Refunds for eligible canceled orders are processed and credited back to your original payment method within 5–7 business days.