Refund policy

We operate a 30-day return policy, allowing you up to 30 days following the delivery of your item to initiate a return request.

Eligibility Criteria

To qualify for a return, the product must remain in the exact condition in which you received it: unworn, unused, with all original tags intact, and in its complete original packaging. A valid receipt or official proof of purchase is required to process your request.

How to Initiate a Return

To begin the return process, please reach out to our team at info@biofems.com.

All returns require prior authorization before being shipped back. Once our support team reviews and approves your submission, we will provide detailed return instructions alongside the designated return shipping address. Items shipped back without prior authorization will not be accepted or processed.

Damages and Issues

We ask that you inspect your package upon delivery. If your item arrives damaged, defective, or if you received the incorrect product, please notify us immediately so we can evaluate the situation and resolve it promptly.

Non-Returnable Items and Exceptions

Certain categories of merchandise cannot be returned, including:

  • Perishable products

  • Custom-made or personalized items

  • Personal care items (such as beauty, cosmetic, or wellness products) if opened or used

  • Hazardous goods, flammable liquids, or gases

Additionally, sale items and gift cards are strictly non-returnable. If you need clarification on whether your item qualifies for a return, please contact us prior to purchase or before submitting a return inquiry.

Exchanges

The most efficient route to secure a replacement or alternate item is to return the original item. Once the return has been officially approved, you may proceed to place a separate order for the new product.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if the goods are being shipped into the European Union, you maintain the statutory right to cancel or return your order within 14 days of receipt, for any reason and without giving justification. The item must still adhere to our standard condition requirements (unused, unworn, original packaging, and with tags attached).

Refunds

Following receipt and inspection of your returned package, we will inform you of the outcome of your refund approval. If approved, the refund will be credited back automatically to your original payment method within 10 business days. Please keep in mind that processing and posting times may differ depending on your banking institution or card issuer.

If more than 15 business days have passed since your refund was officially approved and you have not received your funds, please contact us directly at info@biofems.com.