FAQ

Frequently Asked Questions 🌿

Find quick answers to common questions about orders, shipping, returns, and support at Biofems. If you need further assistance, our team is always just an email away.

📦 Shipping & Delivery

How long will it take for my order to arrive?

We carefully prepare and package each order within 1–3 business days. Once your package is dispatched, transit typically takes between 7–20 business days, depending on your destination country and local postal services. For more in-depth shipping information, please consult our Shipping Policy.

How can I track my package?

Once your items are on their way, we will email you a shipping confirmation complete with your tracking link. Please note that it can take 24–48 hours for tracking details to update on the carrier’s portal.

Will my package incur customs or import duties?

Cross-border deliveries may occasionally be subject to local import taxes, VAT, or customs charges determined by your country's customs authority. These fees are set by local governments and are the responsibility of the recipient; they are not covered in your order checkout total.

💳 Payments & Security

What payment methods do you accept?

We offer safe, encrypted checkout options to make purchasing simple and secure. You can pay using major credit and debit cards, PayPal, and Klarna. For full details on accepted methods and security, visit our Payment Options page.

🔄 Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. We provide a 30-day return window beginning the day your delivery arrives. To review return criteria, conditions, and step-by-step instructions, please check our Refund Policy.

✉️ Customer Support

How can I get in touch with customer service?

Our support team is here to assist you throughout the week with order questions, product details, or feedback. You can reach out directly via email at info@biofems.com. We strive to address all messages as swiftly as possible, typically within one business day.